Problem #1
Foot traffic in my stores is down
Bad reviews and poor shopping experiences for customers in retailers’ stores or on their websites.
- Short-staffed on RSAs leading to shoppers walking out without interactions.
- Undertrained RSAs.
- Incorrect pricing.
- Items out of stock.
- A long and clunky buying process.
Solution #1
Foot traffic in my stores is down
Improving retailers’ overall shopping experience for guests online and in-store:
- Offer a more curated selection with a digital catalog.
- Shorter time-to-checkout by connecting business tools and streamlining the checkout process.
- More knowledgeable staff using a tool that has all product information from multiple vendors in one place.
- Manage expectations with inventory availability and delivery times.
Problem #2
Our guests don’t leave positive reviews
Bad shopping experience due to:
- Understaffed RSAs lead to shoppers leaving without being helped.
- Undertrained RSAs.
- Incorrect pricing.
- Items out of stock.
- A long and clunky buying process.
Solution #2
Our guests don’t leave positive reviews
Improving your overall shopping experience for guests online and in-store:
- Offer a more curated selection with a digital catalog.
- Kiosk ‘babysitter’ to keep guests in the store while sales associates are occupied.
- Shorter time-to-checkout by connecting business tools and streamlining the checkout process.
- More knowledgeable staff using a tool that has all product information from multiple vendors in one place.
- Manage expectations with inventory availability and delivery times.
Problem #3
When shoppers leave, I don’t know why
- There is no follow-up strategy or process defined.
- There are no technical means for following up (retailers don’t have a messaging platform or texting service).
- Retailers don’t know how to reach shoppers (they don’t have the shoppers’ contact information).
Solution #3
When shoppers leave, I don’t know why
- In-store lead collection tool – the Catalog Kiosk App has lead collection forms that enable shoppers to share product information with themselves or others while you collect their contact and cart information.
- Make product sharing via text message a “go-to”.
- Automate prospect outreach with a 2-way texting platform.
